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Universal Credit Rollout – Worcester   Recently updated !

Universal Credit Rollout – Worcester Universal Credit is being rolled out for all claimant is Worcester shortly, here is our guide on what it is and how it works.   If you need support with IT to claim UC come along to one of our free sessions listed here. This guide is available as a download:   Universal Credit What is it? Universal Credit is […]

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Get Online Week

Get online week – 15th to 21st October 2018   Recently updated !

#try1thing Get Online Week is a campaign by the Good Things Foundation and has been running since 2007. The idea is to bring digital inclusion to national attention. The theme this year is try one thing, so if people have never been online before to show them how to do it and what benefits being online offers. For those that have used the internet it encourages […]


Do I Need to Install Anti-Virus on my Mac, iPhone or iPad?

Do I need to Install Anti-Vius on my Mac, iPhone or iPad? The simple answer is no – at least for the time being. Viruses are designed to steal data, take over your computer and spread themselves to other devices. To do this viruses have to be able to run on your computer, get data and control software. Mac OS for iMacs and MacBooks, and […]


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Keeping your Android Phone/Tablet Safe

Keeping your Android Phone/Tablet Safe This post is part of a series looking at staying safe online, please see our post on staying safe online here, keeping your children safe online here and how to keep your Windows PC/laptop secure here. Android is now the most popular phone and tablet operating system in use. We use our phones all day and for a lot more […]


Keeping your Windows PC/Laptop Safe

Keeping your Windows PC/Laptop Safe This is part of a series of posts about staying safe online, see our online safety basics here: Online Safety – The Basics. We also have about Keeping Children Safe Online. If you use your PC or laptop to get online you should take some basic steps to keep you, your computer, your data and your browsing safe and secure. […]

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Keeping Children Safe Online

Keeping Children Safe Online This is part of a series of posts on keeping safe online, see our post of the basics here: Online Safety – The Basics   The internet is an incredible amount of knowledge, resources and entertainment available to anyone with an internet connection. It is possible to connect with people from around the globe, watch TV and videos, learn new skills […]


Online Safety – The Basics

Online Safety – The Basics This is the first part of a series, in the following weeks we will show you how to keep your children safe online and secure your device. With the rise of scams, hacks and malware the online world can seem like a dangerous place. However staying safe online is easy , especially if you make it a part of your […]

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Social Isolation and digital skills

Social Isolation and digital skills Social isolation and loneliness are often described as the same thing, but they are not. People can feel lonely in a crowded room, it is a subjective experience. Social isolation is where a person has limited contacts with other people, either by choice or by circumstance. Both can feel painful and have a real impact on the individual concerned. Socially […]


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Digital Exclusion and the Poverty Cycle

Digital Exclusion and the Poverty Cycle As we move into a more digitally connected future those without basic digital skills are at risk of being trapped into a cycle of poverty. Many jobs that traditionally did not require any digital or computer knowledge now do and those without these skills are at risk of being trapped in low paid work or unable to find employment […]


Who’s been looking at my Gmail?

Who’s been looking at my Gmail?   Gmail user? Want to know if anyone else has been snooping on your emails? Well, there are a couple of nifty ways of checking out which devices have been accessing your account If you’re logged in to your Gmail account just click on: https://security.google.com/settings/security/activity You’ll be taken to a page which looks like this: Click on any device […]

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Coffee and Computers at The Octagon – Malvern

Coffee & Computers There’s a new IT Session starting in Malvern at the Octagon, every Tuesday from 3.30pm. To celebrate this we asked Chantelle Brookes, Volunteer Community Support Worker & member of the Octagon’s management committee, to tell us a little bit more about the venue.   Q&A with Chantelle Brookes, Volunteer Community Support Worker What is the Octagon? Chantelle: It’s a community centre based […]


Online Help for the Homeless

Online Help for the Homeless While it may seem odd to be showing online help for people who are homeless, or at risk of becoming so, there are resources out there that people can use. Even people without an address can get online now. The library service in Worcestershire offer internet connected PC’s and access to charging points for smart phones. If you are at […]


Switching Energy Suppliers Online

Switching energy suppliers! it is a lot of hassle and is it really worth it? By Fortis Living Home Energy Advisor Karen Adam.   No it isn’t a hassle and yes it really is worth it!!! Switching is pretty straight forward now and will only take about 10-15 minutes using a price comparison site and either doing it online or on the phone. The price […]


Case Study – Richard’s Story

Richard’s Story I’d seen the Help Centre at Malvern Town Football Club advertised, but I wasn’t bold enough to go. I’ve never done any proper computer learning, only what I’ve picked up along the way. I thought it was a course. That put me off. All I wanted to learn was what I need to do to use my computer. Then my Housing Officer told […]

Case Study Richard at Malvern