Why Become a Digital Champion?

We wondered what drives people to become a Digital Champion. So we asked them.

@FortisLiving Digital Champion Emily

How long have you been volunteering as a Digital Champion?

  • Under 3 months – 13%
  • 3-12 months – 26%
  • 1-2 years  29%
  • More than 2 years – 32%

How did you find out about the opportunity to become a Digital Champion?

  • Leaflet – 15%
  • Event – 6% (volunteer fair, library event)
  • Job Coach – 18%
  • Local paper – 15%
  • Website – 3% (do-it.org)
  • Web search (eg., Google) – 9%
  • Friend/family – 15%
  • Professional – 24%
  • Social media (eg., Facebook) – 3%
  • Other – 12% (personal enquiry at library, Worcestershire Onside, told about it at job club)

When you started volunteering as a Digital Champion what did you hope to gain from the experience?

  • Meet new people – 42%
  • Get some work experience – 30%
  • Learn/use/develop my skills – 52%
  • Get a qualification – 6%
  • Help other people – 88%
  • Give back to the community – 82%
  • Personal fulfillment – 52%
  • Get more confidence to look for a job – 18%
  • Make friends – 18%
DG Den, Worcester

To what extent does/did your volunteering meet your expectations?

  • To a great extent – 85%
  • Somewhat – 15%

What support was available at the start or/and during your volunteering?

  • Learn My Way online course – 55%
  • Other online course – 6%
  • Support from paid staff – 79%
  • Support from other volunteers/team of volunteers – 36%
  • Volunteer meetings – 24%
  • Formal induction 15%
  • Use of Slack software (Searchable Log of All Conversation and Knowledge) – 21%
  • Printed material – 6%
  • Volunteer information available online – 24%
  • Other – 3%
  • None – 6%

If other online course, please detail below

  • Open2study course for learners

If other please list details below

  • Guidelines given by library employee
Sky Lounge, Worcester

What support did you find useful while volunteering?

  • Learn My Way – 45%
  • Other online course – 7%
  • Support from paid staff – 84%
  • Support from other volunteers/team of volunteers – 32%
  • Volunteer meetings – 19%
  • Formal induction – 3%
  • Slack (Searchable Log of All Conversation and Knowledge) – 16%
  • Volunteer information available online – 19%
  • Other 3%

If other online course please describe below

  • Open2Study learners course

If other please describe below

  • The range of topics I could be expected to help with, especially due to Rubery Library’s geographic location wrt Birmingham, and its ACORN and age spread

In which way have your efforts been recognised and appreciated by the Go On Worcestershire Partnership?

  • Certificate – 21%
  • Award – 18%
  • Event for Digital Champions – 8%
  • Personal photo/article on media – 9%
  • Team photo/article on media – 15%
  • Verbal recognition/praise – 67%
  • More responsibilities/leadership role – 12%
  • Other – 3%
  • None – 21%

If other please describe below

  • Had to complete GDPR and gained a certificate. I also personally value face to face with coordinator, she is very encouraging.

I am a carer and limited due to that role. I also have clinical depression which has much improved.

In which ways would you prefer your efforts to be recognised and appreciated by the Go ON Worcestershire Partnership?

  • Certificate – 30%
  • Award – 9%
  • Event for Digital Champions – 35%
  • Personal photo/article on media – 4%
  • Team photo/article on media – 13%
  • Verbal recognition/praise – 61%
  • More responsibilities/leadership role – 30%

Please use the space below to make any further comments about your experience that could help our partnership improve the volunteer experience for yourself and others.

  • I am pleased to do it if it helps customers and don’t seek further reward.
  • Just recognition of the value of the role.
  • After being a housewife and stay at home mother for many years,then a massive change of circumstances splitting from my partner of over 10 yrs and being made homeless and starting again with my children,it has been a massive boost to myself working in Redditch library,it’s a lovely environment ALL staff are delightful,friendly respectful helpful and amazing at all levels. They have been able to answer all questions and offered me constructive advice when needed,I look forward to going there to work it’s been a lovely experience and would love to work there if there was a vacancy if not carry on volunteering until I manage to get a job.
  • Upto operating systems on pcs as were teaching stuff they wouldn’t use at home most likely.
  • Meetings with other volunteers would be very useful. I am not concerned about my efforts being appreciated. It is all about what I can put in.
  • I do not really want my efforts to be recognised . It would be great if more “learners” came for assistance though.
  • While I am happy to give my time for free – it would be nice to be paid travelling expenses – I live 8 or 9 miles from Tenbury so if I am attending 4 Mondays per month – I am having to pay 18 x 0.45 x 4 every month to go to the Library and I have been doing this for 4 or 5 years!
  • I volunteer within my own community at Berrington Court on a fortnightly basis. I believe this has its advantages as people know my face and feel comfortable. I very much value the company of other volunteers that come onsite too.
  • At times it seems that more time is spent looking for students than actually teaching them. Perhaps a centralised contact could market services and connect students with tutors?
  • I’m happy doing what I do for Age UK Malvern.
  • Being able to shape the services that we provide is a good way of making us feel appreciated.
  • More time set aside to train volunteers, make it more personal.

Are you currently volunteering for any other causes?

  • Yes – 13%
  • Not, but I was a volunteer in the past – 19%
  • No, I never volunteered before becoming a Digital Champion – 41%

If you are volunteering for more causes, please describe below

  • Age UK Home from Hospital.
  • I volunteer each week in Upton library. I am website editor for the Donkey Breed Society (I doubt you’ve had any others like that 😉 ). I also do a range of pro bono work related to my business which is self employed as a career development consultant.
  • Job Club at Bromsgrove Library (plus some at Rubery Library.
  • Other local charity work.
  • work experience initially but i love being there the company the library users and love books too.
  • I am currently a Trustee for a local advocacy group for people with learning disabilities. I am also Sercretary for Berrington Court Social Fund. Meet and greet/befriender at Berrington court.
  • I work half a day or more in the Age UK shop in Malvern.
  • DofE assessor.
  • Non-profit organisation Vestia Jobs Club, helping people apply for jobs, write CV’s.
  • Several back-office functions for my local church including various administrative functions, operation and maintenance of church heating system, and tending the lawn.
  • A homeless charity.
  • Chair of mental health charity.
Malvern Town Football Club

If you volunteered for other causes in the past, please describe below

  • Palace Theatre Redditch Front of House Volunteer.
  • Computer Help with Age UK.
  • Many previous roles.
  • A similar role with Age UK.
  • Treasurer for Porsche Club.

What best describes your gender?

  • Female – 27%
  • Male – 73%
  • Prefer not to say (-)
  • Prefer to self-describe (-)

What age group are you in?

  • 16-24 – 6%
  • 25-34 – 12%
  • 35-44 – 6%
  • 45-54 – 9%
  • 55-64 – 33%
  • 65-79 – 33%

To which of these groups do you consider you belong?

  • White English/Welsh/Scottish/Northern Irish/British – 97%
  • Any other White background (-)
  • Mixed or Multiple etnic groups – 3%
  • Asian or Asian British (-)
  • Arab (-)
  • Any other ethic group (-)
  • Prefer not to say (-)

Do you have any long-standing illness, disability or infirmity? (Long-standing means anything that has troubled you over a period of time or that is likely to affect you over a period of time).

  • Yes – 27%
  • No – 64%
  • Prefer not to say – 9%

If so, does this illness or disability limit your ability to volunteer?

  • Yes – 56%
  • No – 11%
  • Other – 11%
  • Prefer not to say – 22%

If other, please describe below

I am a carer and limited due to that role. I also have clinical depression which has much improved.

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